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Swipe Right: Creating a Positive User Experience in Healthcare

In today’s age of “Yelp Your Doctor,” consumers can research and rate health facilities, providers, devices, and even therapies. While this access to information is empowering patients in a way never seen before, it’s also forming a world where a hospital’s rating can be dictated by its “parking situation” rather than its care. With all of these factors, how can healthcare get a good review?

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